Work Experience
Computer Support Specialist III
Montana Technological University
Aug. 2022 - Present
Acted as the primary Computer Support Specialist for all non-academic departments of the university (Enrollment Services, HR, Payroll, Office of the Chancellor, Athletics, etc.).
Managed inventory and upkeep of 500 computers, 60 printers, and A/V equipment for 15 conference rooms.
Designed & implemented multimedia conference room setups including audio mixers, amplifiers, microphones, projectors, Smart Boards, video conferencing equipment, and discrete cable routing.
Carried out hardware, software, and network troubleshooting for users, and completed hardware repairs & replacements for PCs and A/V equipment with faulty components.
Diagnosed network issues with firewalls, static IPs/DHCP reservations, and hardware.
Used PowerShell scripts to automate tasks or process complex information.
Used PDQ Inventory & PDQ Deploy to remotely gather information, make changes to computers, and create and silently deploy software packages.
Created and deployed Hyper-V images with Windows Deployment Services.
Administered print servers and file servers.
Set up and troubleshot Open Database Connectivity (ODBC) connections.
Wrote concise, easy to follow documentation on our Knowledge Base for common issues.
IT Help Desk Technician/Intern
Montana Technological University
Aug. 2021 - Aug. 2022
Digitized campus forms and their respective workflows/routing with Etrieve digital forms and extended their functionalities with JavaScript, KnockoutJS, and jQuery.
Created the IT Help Desk’s current internal web interface with links to administrative tools.
Acted as an administrator in the Moodle Learning Management System.
Campus-wide support (password resets, spam/phishing emails, etc.).
Web Designer/Owner
Foxabella Web Designs (foxabella.com)
2018 - Present
*Currently spend less than 5 hours a month on my business, just maintaining/periodically updating a few sites for continuing clients
Managed business finances/tax obligations as an S corporation with employees (I no longer employ others).
Designed & built websites with WordPress + HTML/CSS/JS for custom requests (stores, donation forms, etc.).
Education
B.S. in Computer Science
Minor in Mathematics
Emphasis on Business
Montana Technological University
Skills
System Administration: Group Policy, Active Directory, PDQ Inventory, PDQ Deploy, Hyper-V Manager, VirtualBox, Windows Deployment Services, print servers, file servers, Microsoft 365 Security, Papercut MF
Programming: Python, C++, PHP, MySQL, HTML/CSS/JS, LaTeX
Other: TeamDynamix (ticketing system), Softdocs Etrieve, phpMyAdmin, hardware & network troubleshooting
Languages:
English - Native
Italian - Proficient (CEFR level B2)
Awards and Recognition
Pat on the Back Award (received Feb., May., Oct. 2023; July, Aug. 2024)
Montana Technological University
Received the "Montana Tech Staff Senate ’Pat on the Back’" (a peer nominated award) for "Performing beyond expectation, making exceptional efforts toward achieving the mission of Montana Tech."
Activities
Anaconda Restoration Association (ARA) - Board Member & Webmaster (2018 - Present)
Montana Technological University Staff Senate - Senator & Communications/Marketing Committee Member
Montana Technological University Accessibility Committee Member
Billy Poole Foundation - Volunteer
Home File Server
Used FileCloud Community Edition hosted on Ubuntu Linux to create a file server. Cloudflare Zero-Trust (Cloudflared/Cloudfare Tunnels) was used to make the file server accessible off my home network at files.rhessler.com